How do I join Smiiiles?
You can get a Smiiiles membership from any of our merchants. Please contact us if you need any assistance.
Why does it take a little while to get through to customer service?
Our customer service is operated 9am to 5pm Monday to Friday
How many charities can I support?
You can only support one charity at a time
How do I start spending my Smiiiles?
You save Smiiiles every transaction. One Smiiile equals One Dollar. Once you have registered with Smiiiles and set your pin you can spend your Smiiiles.
Can I recommend a merchant to join Smiiiles?
Absolutely and be rewarded with 200 Smiiiles if they join.
I hate extra cards. Do I have to carry my Smiiiles card all the time?
No. Just download our app and enter your Smiiiles number and your done. Just scan our App each time and Live Save Give
How do I find a Smiiiles merchant?
You can go to our web site www.smiiiles.com.au or download our app and they will all be their
Smiiiles runs lots of prize draws. How do I know when I have won?
You can only win our prizes if you are registered with us. We have already given away a new car to a lucky member. Make sure you are registered and we will notify you of all winnings
Are the prize draws fair?
The prize draws are random and computerised in our banking system so can not be manipulated
Can I always see my transactions in the transaction history?
You have 24/7 access to all your transaction history once you are registered and your pin set
Can I pick a different charity to the ones in the charity list?
No but you can recommend a charity to be certified by us
Can I pick and choose between charities?
You can only support one charity at any one time but you are able to change
How do I know my contribution is really going to charity?
Because our software is a banking system it is easy to audit. We will be creating awareness of our contributions on the web site also
What happens if I made a spelling mistake in my registration and it was accepted?
Just call us on our customer care line during business hours and we shall sort it